Page 20 - Westchester County Economic Development Guide 2013

Rooted In
Success
healthcare
John C. Federspiel
President
Hudson Valley Hospital Center: A
fully accredited, not-for-profit hospital
in Cortlandt Manor offering quality
healthcare through a team of more than
350 physicians and 1,300 employees.
Operating with a $160 million budget,
Hudson Valley Hospital opened the Cheryl
R. Lindenbaum Cancer Center and a
new Medical Office Building in November
2011.
WHY WESTCHESTER: “Westchester provides
a unique business atmosphere. Its proximity to NYC
makes for a demanding consumer with the highest
of expectations. At the same time, its scenic beauty
and its complement of small communities, each
with its own strong history and identity, make it a
place where civility and small-town values are still
important.”
LESSONS LEARNED: “Healthcare providers
are faced daily with the enormous challenge of
providing the highest quality of care in a stress-filled
atmosphere. Support for your front-line staff and
constant understanding and empathy are critical.”
SECRET TO SUCCESS: “Our patient
satisfaction scores are consistently above 97 percent
for one reason: Our employees are happy. When you
love what you do, that is translated to the people you
serve.”
REWARDING MOMENT: “There have been
many proud moments for our hospital, and the most
significant was our MAGNET designations achieved
in 2007 and 2011. Only 7 percent of hospitals in the
U.S. are designated, and we were the first hospital in
the Hudson Valley region.”
WHAT’S NEXT: “These next five to seven years
will be focused upon the ‘New Community Hospital’
and how it will serve the health needs of our growing
and expanding community. We are growing to
meet that need with new services such as our new
Comprehensive Cancer Center. Our excellent medical
staff is perfectly poised to meet this challenge.”
www.hvhc.org ‘‘Treat your employees
as youwouldwant to
be treated.
Create a
culture that embodies
mutual respect and
collaboration. Reward
them for excellent
performance and exceed
their expectations.
Photos by Bill Milne
18 | Westchester County Economic Development Guide